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Fix Audio services not responding Problem on windows 10

Number of Users Reported After Upgrade to Windows 10 1903 update or Install recent updates, they got suddenly No sound problem on Their Laptop or desktop. check The little Volume Slider on the Bellow taskbar gets a little red X on its bottom-right side. If you place the pointer of your mouse over the same icon, you will get the actual error The Audio Service is not running. If you right-click on it and select Troubleshoot sound problems, It will result in Audio services not responding, audio service not working or Audio service is not running windows 10

Other users also report suddenly one day out of nowhere an error pops up saying “Audio services not responding,” and audio is no longer working on the Desktop or laptop.  And some other users, the problem is a little bit different like Audio device is disabled, No sound Device Installed, etc. This error Mostly occurs because The Windows Audio service is not Running, may the audio driver is outdated and couldn’t function properly. Or during Windows 10 update, the audio driver gets damaged may this is not compatible with the current version of Windows 10.

Audio services not responding

So you are also Suffering from windows 10 Sound problems. Don’t worry this is totally fixable, here we have collected some solutions to fix windows 10 Audio problems include the Audio service not responding.

Before Perform Troubleshooting steps

Check your speaker and headphone connections for loose cables or the wrong jack.

New PCs these days are equipped with 3 or more jacks including,

  • microphone jack
  • line-in jack
  • line-out jack.

These jacks connect to a sound processor. So make sure your speakers are plugged into the line-out jack. If unsure which is the right jack, try plugging speakers into each of the jacks and see it produces any sound.

2. Check your power and volume levels and try turning all the volume controls up.

3. Some speakers and apps have their own volume controls, and you might have to check them all.

4. Try connecting using a different USB port.

5. Remember that your speakers probably won’t work when headphones are plugged in.

6. Check the Speakers and headphones cables are connected properly

Restart the Windows Audio service and all of its dependencies

As The Error Message shows Audio services not responding / Audio services not running you must check Windows Audio Service and its all dependencies are Running properly. This is a highly effective solution to fix this type of problem. Fix this problem by restarting the Windows Audio service and two of its three dependencies, and making sure that all three of these services are set to automatically start when your computer boots up. To Check and Restart These Services.

Restart Services

Press Win + R on Run Type Services.msc and hit the enter key.

This Will open windows Services Now Scroll down and look for Windows Audio service check service is running or not. If Service is not started simply right-click and Select Start As shown below image. Or If Service Is already Running Then Right-click and select Restart To Restart the running service. If the start and restart options are grayed out it may be windows audio service is disabled. For this cause, you have to Right-click and select properties.

Windows audio service

Change the startup type to Automatic and click on apply. Then click on Start under the Service status option. Do The same for Bellow services also.

  • Windows Audio Endpoint Builder service
    Multimedia Class Scheduler service (if available)
    Plug and Play

Note Make sure all these services are set to automatic startup. And also Make sure the above services are checked in msconfig.exe

Restart Audio Service with Command Prompt

If you are comfortable with a command prompt then you can do this by simply perform below command lines.

First Open Command prompt as administrator and type the below commands one by one.

First Type net stop audiosrv to stop the windows audio service.

Next Type net stops AudioEndpointBuilder to Stop the Audio EndpointBuilder Service.

Again Type net start audiosrv to restart the Audio Service

And net starts AudioEndpointBuildert to Restart the Audio EndpointBuilder Service.


After That Simply Restart The windows And Check Audio services not responding problem got solved. And normally you can get back Audio on your computer. If still getting problem fallow next step.

Change the bit rate in Play Back Devices

  • Right-click the sound icon in the taskbar, at the bottom right of the screen then select sounds
  • Choose the current playback device (by default, it’s set to speakers) and double-click on it to open its properties.
  • Now Go to the Advanced tab and change the bit rate to either, 24bit/44100 Hz or 24bit/192000Hz, depending on your speaker configuration.
    Change the bit rate in Play Back Devices

After this, check if the sound issues are resolved on your Windows 10 computer.

Turn off audio enhancement

Go to Start, enter Sound, and select Sound Control Panel from the list of results. On the Playback tab, right-click (or tap and hold) the Default Device and select Properties.
On the Enhancements tab, select the Disable all enhancements checkbox and try to play your audio device.If that doesn’t work, select Cancel and, on the Playback tab, select another default device (if you have one). Select the Disable all enhancements checkbox, and try to play audio again. Do this for each default device.

Try different audio formats 

Go to Start, enter Sound, and select Sound Control Panel from the list of results. On the Playback tab, right-click (or tap and hold) the Default Device, and then select Properties.
On the Advanced tab, under Default Format, change the setting, and then retest your audio device. If that doesn’t work, try changing the setting again.
These are the basic troubleshooting steps to fix Audio services not responding to problems. But after perform this still getting problems then go for next level troubleshooting.

Update, Roll Back, or Re-Install Audio Drivers

If you face the Audio issue After upgrade to Windows 10. you can try to simply roll it back to the last good configuration. To do this simply Right-click the Start button, select Device Manager. Now on the device manager look for Sound, video, and game controllers and expand them. Here Right-click on High Definition Audio Device And select Update Driver software.

update audio driver

Now on the next Screen Select Search Automatically For updated driver software. This will check the available updated drivers if found any new version this will install, After that restart windows and check.

Use the Roll Back Driver option

Some Times users report after upgrade windows 10 or install a new version of Audio driver they get the problem with audio sound. That cause the Rollback driver option is a very good solution. This option will revert back to the old installed driver which working on your windows without any error.

To use the rollback driver option open the device manager by right-clicking on the start menu and select device manager.  Now look for Sound, video, and game controllers and expand them. Here Right-click on High Definition Audio Device And select properties. A new popup will open here move to the Driver tab you will get the Roll Back Driver option As shown below image.

Rollback audio driver

Note: Roll Back Driver option is only available when you upgrade the audio driver from the old to the new one.

When you click on it windows you will ask for confirmation click yes. This will revert the installed driver to the previous version. Now simply restart windows and check Audio services not responding problem solved.

Install generic audio Driver

Open Device Manager, right-click (or tap and hold) the audio driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver. And if that didn’t work, try using the generic audio driver that comes with Windows.

To do this :

Open Device Manager, right-click (or tap and hold) your audio driver > Update driver software > Browse my computer for driver software > Let me pick from a list of device drivers on my computer.

Install generic audio DriverSelect High Definition Audio Device, select Next, and follow the instructions to install it.

After Install once Restart windows and check problem is fixed That’s it. Your computer speakers should now be able to play sound normally. If the sound is still not working, then try downloading and installing the latest sound card drivers for Windows 10 from the manufacturer’s website.

Registry Tweak to fix Audio Service not responding problem

If the above methods do not fix the windows 10 Audio services not responding problem then you can try the below registry tweak to fix this issue.

Note Before making changes on the windows registry we recommended to create a system restore point. So that if anything goes wrong while change on the registry we can revert back using system restore.

First Press Windows Key + R then type regedit and hit enter to open the Registry editor.

Now On Registry editor navigate to the following path :

Here on the middle pane Locate ServicDll and if the value is %SystemRoot%\System32\Audiosrv.dll, this is the cause of the problem. Replace the above value with this: %SystemRoot%\System32\AudioEndPointBuilder.dll.

Audio Service not responding problem

Now After making changes close the registry editor and simply Restart your PC to apply changes. Then after check hope you get rid of these windows 10 Audio services not responding errors.

After performing the above steps check Audio is getting back on your system if not then once again Run the windows inbuilt audio troubleshooting tool by right click on the volume icon on the taskbar and select Troubleshoot sound problems. This will check internal errors for windows audio service and fix them themselves.

These are some best working solutions to fix windows 10 Audio services not responding problems. Still, have any query, suggestion feel free to comment below.

1 thought on “Fix Audio services not responding Problem on windows 10”

  1. Hi. I am on a Windows 8.1 OS Acer Aspire laptop but my sister owns an Acer Aspire running Windows 10. Shortly after the latest Windows updates (including KB4515384) were installed, her audio refused to work! For the past week, I’ve tried every fix I could find from scouring the web for countless hours. I had reached the point of deciding to toss my sister’s laptop into the nearest trashcan and to buy her a new one! Here is a partial list of what I tried:

    1. Reinstalling sound drivers from Realtek numerous times, rebooting after each installation,
    2. Inputting net localgroup Administrators /add localservice via Windows Shell (Administrator)
    3. Running sfc/scannow , and then Dism /Online /Cleanup-Image /RestoreHealth, many times, eventually not getting any “errors” in my reports but STILL NOT GETTING SOUND
    4. Troubleshooting and always getting the “Audio services not responding/Not fixed” error
    5. Turning off “Enhancements” in the Realtek settings utility and trying different Sample Rates and Bit Depths in the Default Format window but I got no sound but only the dreaded “Error! Failed to play test tone” message endlessly
    6. I set the “Normal Boot” option in the Configuration setting
    7. I tweaked some settings in the Registry (after exporting a clean copy of it first!!), per detailed instructions from various tech sites
    8. I turned on, off, restarted and made sure that my Services showed Windows Audio Services and Windows Audio Endpoint Builder were Running and set to Automatic and STILL I got nary a sound from her Realtek speakers nor from my Bose Mini II Soundlink Bluetooth speakers.
    9. I kept searching far afield for the answer to this frustrating problem of “Audio Services Not Responding.” After too many late hours and too much coffee, I decided that her laptop’s motherboard and/or sound module must be faulty!!! and I opened up one easily accessible panel in the back, gently wiggled the hard drive and RAM chip but saw no loose wires or anything. I was too exhausted (wisely!) to open up the entire laptop back and examine the mobo for the sound module. I was getting so desperate to solve my audio problem that I planned to open up the entire computer the next day, as a last resort.
    10. Then…EUREKA! I was examining my own Windows 8.1 laptop’s Services screen and because my own sound was FINE, I decided to see if my settings looked different than my sister’s (taking into account that we ran different operating systems). Right away I saw that my “Windows Audio” showed “Running”, “Automatic” and “Local Service” while my sister’s computer showed “Windows Audio” displayed “Running”, “Automatic” and “Local System” for that parameter!! I highlighted and double-clicked the Windows Audio line and opened the Log On tab. That’s where I saw that “Local Service” could not be activated unless one used the second option: “This account” with an accompanying password. I took note that I could not use that option unless I made sure that “Local Account” was typed in that top window, before the password. I pasted my sister’s Computer Name as the Password and re-pasted it to confirm it. It appears that if you try to change the Services parameters for the Windows Audio Services [but not the Audio Endpoint Builder which can be changed with the first option, “Local System Account”] you will NOT get the proper services for your audio and will get the “Audio Services Not Responding” error forever. 🙁 Remember, this is accessible by opening the Log On tab from double-clicking the main entry; same window that also opens the “Dependencies” tab.
    11. I was very nervous, waiting to see if this “minor” change was really my answer….and it WAS!! SOLVED at LAST! YouTube videos played and my sister’s Realtek and Bluetooth both worked flawlessly.

    On analysis, it appears that the Windows 10 update or some other computer quirk erased the “Local Account” line in my second option and I did not have the normal Administrator privileges necessary to change parameters in the Audio part of Services. I was forced to use the improper first option and thus, did not have a correct connection to the proper audio services. In other words, for Windows Audio Services, you MUST use the second option with the passwords, making sure that you have “Local Account” on the first line when it asks you to input a name. I hope this helps!

    As a footnote, if your second option shows dots for passwords already, see if you can let them be and merely input the “Local Account” title mentioned above, because like you, I hate messing with passwords or trying to guess them. While in my sister’s case, her computer name seemed to work fine, I notice that on my account I have a rather long password indicated by dots, but my own computer’s name is very short!? :O

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